Terms of use

We have provided this website, bupa.com ('our Site'), to enable you to find out about Bupa, its global businesses, and how we are delivering on our purpose of helping people to live longer, healthier and happier lives and making a better world. These terms of use ('Terms'), are provided to protect both you, the user of this site, and Bupa, as its owner.

Please read the following Terms carefully before you start using our Site. These Terms, together with any documents we refer to below set out the legal terms that apply to your use of our Site. By accessing and using our Site, you accept and agree that these Terms will apply to any use you make of our Site or any use you make of any materials, documentation or content posted or made available on our Site. This includes text, data, databases, software and underlying source code, information, graphics, interfaces, logos, photographs, video and other media material made available (together being ‘Materials’).

If you do not agree to these Terms, you must not use our Site.

Welcome to our Site

bupa.com has been designed to allow access to all internet users. We welcome your feedback on any of the Materials we post, either at the point of access or by emailing us at any time.

About us

This website is owned and controlled by Bupa, more formally known as the British United Provident Association Limited (‘Bupa’, ‘our’, ‘we’ or ‘us’). We are a UK limited liability company limited by guarantee (registered in England and Wales with company number 00432511). Our registered office is 1 Angel Court, London, EC2R 7HJ, England and our VAT number is 239731641.

Changes or updates

From time to time we may revise these Terms by amending this page and updating the terms on it. Your continued use of our Site following the posting of any changes will confirm your acceptance of these changes and the onus is on you to check to see if any changes have been made since your last visit.

Loss of access to our Site

Sometimes, and possibly without notice, we may have to withdraw or suspend access to some or all of the Materials or pages available on our Site. Whilst we do not expect this to happen frequently, if it does, we apologise for any inconvenience that may be caused. Please note, however, that we are not liable for any loss or inconvenience you may suffer should our Site become unavailable at any time or for any period. We ask that you respect our Site and the right of other users to enjoy its Materials. Your access is as our guest and in the event of any breach by you of these Terms, your right to use our Site will cease immediately.

Intellectual property rights

All the information and content on our Site, including but not limited to the Materials posted on the Site, attract various legal rights, known as intellectual property rights (“IPRs”), and are protected by laws and treaties around the world. We are the owner or the licensee of all IPRs in our Site and in the Materials published on it, such IPRs including but not limited to copyright, database rights, domain name rights and trade mark rights (whether registered or unregistered), and we reserve all rights in the same, wherever in the world such rights may arise.

Nothing in these Terms grants you any right, title or interest to any of the IPRs on, or within, our Site or any Materials on our Site.

Please note that you can enjoy the rights set out below (see: Downloading content from our Site) and we encourage you to share our Materials in this way in the hope that they will help others to adopt a healthier lifestyle.

However, we reserve our right to take any appropriate legal action required to protect or enforce our legal rights if you should seek to misuse or otherwise abuse our Site or any of the Materials in any way or if you infringe our IPRs in any way.

Please note that if there are any laws outside the UK that attach to any of the Materials posted online by us, we reserve our rights under these other laws accordingly.

Please also be aware that you are responsible for obeying all applicable laws in any relevant jurisdiction relating to the IPRs subsisting in our Site and any Material, especially if you are accessing our Site from outside the UK.

Our registered trade marks

We are the owner of various trade mark registrations in the UK and elsewhere. Our registrations include but are not limited to our “Bupa” trading name and “Bupa heartbeat” logos. You are not permitted to use them without our approval, unless they are part of Materials you are using in accordance with these terms of use.

Bupa is the owner of all Bupa trade marks, service marks, trade names, logos and devices appearing on our Site, whether registered or unregistered.

Downloading content from our Site

If you see any Materials on our Site that you want to download, copy or share with others then please check carefully below to see the permissions we grant to bona fide users of our Site.

If you want to reproduce or publish any of our Bupa content in your own publication or website, you must always identify Bupa as the source of the extract copied and provide a link back to our Site. Otherwise, you will not be authorised to use our Materials in this way and may be in breach of UK IPR laws or other similar local laws outside the UK (see above) which could result in sanctions or legal action being taken against you.

Permissions to print or download content

If you print or download any Materials from our Site then please treat them with respect and do not change, edit, manipulate or deface the pages printed or downloaded.

Please always acknowledge us (or one of our contributors if that is the case) as the author of the Materials and state that you have sourced it from bupa.com. You should also inform any person you share Materials with that these Terms apply to them and that they must comply with them. You must not use any of the Materials for commercial purposes without our consent.

Links to other Sites

Other websites, apps or resources may be available via a link from our Site and not all of these are owned or controlled by us. As such, before clicking a link to other websites, apps or resources please be aware that they will be subject to separate terms and conditions. Please carefully check these terms of use before accessing or using their content. We have no control over the content of any third-party non-Bupa sites, apps or resources, and so cannot accept any responsibility for them or for any loss or damage that may arise from your use of them.

Other sites or apps may also enable you to enter into a contract with us or another Bupa entity for the supply of certain information, goods or services. Where this is the case, any contract made with you will be governed by the terms and conditions referred to on the relevant page of the site or on installation of the app in question.

Viruses and other malware

Please do not attempt to gain, or allow others to gain, unauthorised access to our Site. Equally, we ask that you do not interfere or tamper with the normal operation or the security of any pages on our Site, or any other feature or part of our Site or add any unauthorised content or links to any part of our Site. We expect you not to hack or damage our IT systems, equipment or connected databases upon which our Site relies in order to operate effectively. If you misuse our Site by knowingly introducing viruses, malware  or other harmful or malicious material then we reserve our right to report any such breach to the relevant law enforcement authorities and/or take such steps as may be required to protect our users and our Site.

While we make every effort to ensure that any Materials available for download from our Site will be free from infection, viruses and/or other harmful code, we cannot and do not guarantee or warrant that it will be so. As a guest to our Site, please understand that you are solely responsible for implementing sufficient procedures and virus checks (including anti-virus, firewall and other security protection) on any system or equipment you might use to access our Site. As such, we are not liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Information available on our Site

Please note that we cannot accept any liability or responsibility for any reliance you, or anyone else who may be informed about or with whom you share any of our content, might place on any of the Materials. Any medical or other professional advice or information posted on our Site should be regarded as general information only and not a substitute for professional advice. You should always seek specific advice related to your circumstances from your doctor or other appropriate professional.

While we regularly update the Materials on our Site, from time to time this is not always possible or practicable. As such we do not give any guarantee or commitment that our Materials will always be up to date so please check this before placing any reliance on the information freely provided.

Information about you

Given the informational nature of our Site, relatively little information is collected about our Site visitors. However, should any analytics or other IP information be collated, please be reassured that any processing of this information about you is carried out in accordance with our privacy notices. By using our Site, you consent to this processing and warrant that all data provided by you is accurate. If you have any queries or concerns, please contact us or do not use our site.

Cookies

For more information about how we use cookies on our Site, please see our cookies policy.

Our liability of our Site

Our Site and all Materials are provided on an ‘as is’ and ‘as available’ basis. This means that there are no guarantees, conditions or warranties (express or implied) offered by Bupa, or the other members of the Bupa group of companies, or any third parties connected to us that any of our Materials will be:

• complete, accurate, up to date or error-free
• available or uninterrupted
• suitable for any particular purpose or capable of performing any function or providing any particular result, or free of viruses, contamination or destructive features

To the extent permitted by law, we, the other members of the Bupa group of companies and all third parties connected to us hereby expressly exclude:

• all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity
• all liability for any direct, indirect or consequential loss or damage incurred by any person in connection with our Site or in connection with or resulting from the use or inability to use our Site and/or any Materials and any websites linked to the Site or Materials including, without limitation, any liability for:
  • loss of income or revenue
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of data
  • loss of goodwill
  • wasted management or office time

and however the loss in question arises and whether it is caused by tort (including negligence), breach of contract or otherwise, and regardless of whether it was foreseeable or not.

If, in any way whatsoever, we are found to be liable to you for any damage or loss (including through negligence) which arises in any way out of, or is in any way connected with, your use of our Site or Materials or service, our liability shall not exceed the total of GBP50 (fifty pounds).

These Terms do not affect our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law.

General terms

If any part of these Terms is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these Terms of Use or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

Governing law

These Terms and any dispute or claim arising out of our Site or its Materials, including any IPR infringement or dispute will be governed by and construed in accordance with English law. The English courts will have exclusive jurisdiction over any claim arising from any use of our Site or its Materials although we retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.

Contact us

If you would like to talk to us about any Material which appears on our Site, you can contact us at [email protected].

All rights not expressly granted in these Terms are reserved.