Committed to being an ethical business
Business ethics means operating in a responsible, fair and transparent manner, in accordance with the law and regulations, and maintaining the right culture and governance to hold ourselves to account.
The Bupa Code
The Bupa Code explains what living our values means to us. It acts as our moral compass, empowering us to stand up for what's right for our customers, residents, patients, and for each other.
We invite our people to ask themselves three questions in moments of uncertainty:
- Is this right for our customers, residents and patients?
- Is this right for me and Bupa?
- Could I happily explain my decision?
Business ethics in practice
‘Speak Up’ is our whistleblowing service and can be used by anyone who has a concern either about Bupa or our suppliers or partners – this can include individuals and organisations.
It ensures people can raise genuine concerns about wrongdoing, misconduct or risk of harm in confidence, and anonymously if preferred.
We take concerns seriously and the people who raise them can be confident that they'll be heard, protected from retaliation and supported.
We take a proactive approach to information security, anticipating and mitigating cyber threats to protect our customers, colleagues and services.
Guided by our Enterprise Policy on Information Security, strong governance and skilled cybersecurity professionals, we work to identify, prevent, detect and respond to cyber attacks.
Maintaining customer trust by ensuring personal data is handled responsibly, securely and lawfully not only sets the foundation to fulfil our strategy and purpose; it’s the right thing to do.
Our Privacy Notice explains how we collect and use your data and gives information about your data protection rights.
We take active steps to ensure that our business, people and customers are not victims of financial crime.
We don’t tolerate our business being misused for bribery and corruption, sanction violations, laundering of criminal proceeds and the evasion of tax.
We work hard to minimise the impact of fraudulent activity on our customers, our communities, our people and others who rely on us.
We expect our suppliers to abide by Bupa policies, fully comply with all applicable laws and regulations and conduct themselves to the highest ethical standards.
Our Responsible Supply Chain statement contains guidance on financial crime, Speak Up and other ethical standards.
Bupa's policies, procedures and controls support the exercise of appropriate business ethics and risk culture, and are reported to and overseen by relevant governance bodies. In addition our Group Internal Audit Function assesses Bupa's risk culture, which incorporates the consideration of relevant business practices and business ethics in its work.
For more about our audit approach visit the Board committees page, where you can also find Bupa Group's Internal Audit Charter.