Accessibility

Bupa is committed to providing users of this website with equal access to our information.

Accessibility is an integral and essential aspect of the design and build of this website. We apply design principles so that web pages can be viewed and navigated effectively by all users, and can be modified to better suit individual user needs.

We aim for this website to comply with level AA of version 2.2 of the Web Content Accessibility Guidelines, published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).

How Bupa monitors accessibility on this website

We use automated tools to continually test website content and functionality for compliance with a range of accessibility standards.

Additionally, we work with external third parties – including people with lived experience of disabilities – to complete usability testing and identify necessary improvements.

These third parties employ a variety of assistive tools and techniques, including but not limited to: automated testing software, screen readers, colour contrast testing, and keyboard-only navigation.

When we become aware of compliance issues, we do our best to implement appropriate fixes in a timely manner.

Customising this website

You can use your browser to change website features such as style, size and colour.

Please see the customising guides for:

Google Chrome
Apple devices
Microsoft Edge
Firefox

This website also has an accessibility assistant plug-in that can be used to quickly modify the appearance of the website in a variety of ways. To use this tool, click on this icon in the bottom left corner of any page:

Downloads

Our content contains links to PDF and other document file formats. While most browsers will open PDF files, you may need appropriate PDF reading software installed on your device to open these.