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Our progress, performance and plans.
Find out about our Strategic Framework and Five-Year Vision and what we’re doing for our customers, people, and corporate responsibility and sustainability agenda.
As a company without shareholders we reinvest our profits for the benefit of current and future customers, to deliver our purpose: helping people live ‘longer, healthier, happier lives’.
Read more about our performance and our Group CEO’s summary of 2019.
Below you can download our 2019 Annual Report and Accounts in full. Alternatively, our Strategic and Governance Reports and previous Annual Reports can be downloaded individually: