Bupa Global launches online virtual GP service to support business customers

25 September 2019 . International

  • New virtual GP service will offer healthcare anytime, anywhere to Bupa Global SME and corporate customers  
  • Customers will have 24/7  access to multi-lingual doctors or consultants via video or telephone

Bupa Global, the international health insurance arm of Bupa, today launches Global Virtual Care, a digital GP service designed to support employees and their families living overseas.

Global Virtual Care offers on-demand and complimentary appointments with healthcare professionals. Customers will have 24/7 access to multi-lingual doctors or consultants via video or telephone who have the ability to advise, diagnose and offer prescriptions. In addition to appointments, customers can upload images, and refer to their doctors’ notes post-appointment. The technology for the service is being powered by Advance Medical, part of Teladoc Health, Inc. and offers customers easy access to a global team of doctors who consult with patients in over 130 countries around the world and speak more than 30 languages.

As an additional expat support initiative, Bupa Global is launching an Assignment Support Programme (ASP) to support employees of SME and corporate customers before they set out on their journey. This is a health questionnaire where on completion, employees receive a personalised report with guidance on their local healthcare system, advice on planning for health needs during their assignment, and signposting to relevant healthcare facilities within the Bupa Global network. It is available to all Bupa Global business customers, offering peace of mind that their health needs will be met whilst overseas.

Patrick Watt, Commercial Director for Bupa Global said: “Whilst the world is increasingly globally mobile and globally minded, employees located overseas aren’t always front of mind for businesses. However, health can play a prominent role in assignment failure – so it’s important that companies put in place the right support networks to help their staff in overseas situations.”

“Navigating complex healthcare systems can be one of the biggest challenges for employees in a new country. That’s why we’ve introduced Global Virtual Care to offer our customers peace of mind that whilst they’re overseas, they’ll be able to consult with a health professional in their own language with on the ground expertise – anytime, anywhere.”

Notes to editor

  • The Bupa Global Virtual Care app is available in all Bupa Global markets except Egypt. It is available to Bupa Global business customers with access to MembersWorld.
  • The Bupa Global Assignment Support programme is available in all markets via its website and is available to all Bupa Global business customers. 

About Bupa

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 31 million customers worldwide. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Health insurance accounts for 17.9m customers and contributes 72% of our revenue. In health provision, we operate clinics, dental centres and hospitals in some markets serving another 13.6m customers. We also care for around 20,000 residents in our aged care businesses in the UK, Australia, New Zealand and Spain.

We directly employ around 84,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Turkey, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

For more information, visit www.bupa.com.