Bupa Global, the international health insurance arm of Bupa, today launches Global Virtual Care, a digital GP service designed to support employees and their families living overseas.
Global Virtual Care offers on-demand and complimentary appointments with healthcare professionals. Customers will have 24/7 access to multi-lingual doctors or consultants via video or telephone who have the ability to advise, diagnose and offer prescriptions. In addition to appointments, customers can upload images, and refer to their doctors’ notes post-appointment. The technology for the service is being powered by Advance Medical, part of Teladoc Health, Inc. and offers customers easy access to a global team of doctors who consult with patients in over 130 countries around the world and speak more than 30 languages.
As an additional expat support initiative, Bupa Global is launching an Assignment Support Programme (ASP) to support employees of SME and corporate customers before they set out on their journey. This is a health questionnaire where on completion, employees receive a personalised report with guidance on their local healthcare system, advice on planning for health needs during their assignment, and signposting to relevant healthcare facilities within the Bupa Global network. It is available to all Bupa Global business customers, offering peace of mind that their health needs will be met whilst overseas.
Patrick Watt, Commercial Director for Bupa Global said: “Whilst the world is increasingly globally mobile and globally minded, employees located overseas aren’t always front of mind for businesses. However, health can play a prominent role in assignment failure – so it’s important that companies put in place the right support networks to help their staff in overseas situations.”
“Navigating complex healthcare systems can be one of the biggest challenges for employees in a new country. That’s why we’ve introduced Global Virtual Care to offer our customers peace of mind that whilst they’re overseas, they’ll be able to consult with a health professional in their own language with on the ground expertise – anytime, anywhere.”