Partnership between Quality HealthCare and HealthTap brings a new era of digital healthcare to Hong Kong

09 February 2018
Quality HealthCare and HealthTap

Quality HealthCare Medical Service Limited (“Quality HealthCare”), one of the largest providers of private healthcare services in Hong Kong, today announced its partnership with U.S.-based Silicon Valley company HealthTap, the world's first Health Operating System powered by a network of top interactive doctors and Artificial Intelligence. The partnership will transform customers’ healthcare experience and drive the digital revolution of the healthcare industry in Hong Kong.

HealthTap was founded in California’s Silicon Valley in 2010 with a mission to reinvent the way people everywhere take care of their health and wellbeing. The partnership in Hong Kong with Quality HealthCare will set a new standard for the local healthcare industry by transforming the way Quality HealthCare customers access primary healthcare services and by creating a delightful digital health experience. The new technology will enable Quality HealthCare customers to see a doctor quickly and manage their health information conveniently.

As a first step in this historic partnership, Quality HealthCare and HealthTap are today launching a new mobile App, which features a number of industry firsts in Hong Kong. The new Quality HealthCare mobile App offers new ways for people to see their doctor as well as enabling people to take better care of their health, from pre- to post-consultation and from physical to mental health needs.

Going forward, the companies are exploring to offer enhanced services such as an electronic payment system, real-time health dashboards that provide an immediate overview of a person’s health, and personalised healthcare information incorporating users’ medical profiles and records.

“This exciting partnership demonstrates Quality HealthCare’s commitment to taking the next leap in digital healthcare in Hong Kong,” said Dr. Joseph Soon, CEO of Quality HealthCare. “Quality HealthCare is the first pioneer medical provider in Hong Kong to successfully deploy the Health Operating System offered by HealthTap. We know in today’s digital era we need to offer customers access to the wide range of services we offer conveniently and quickly. We are excited to bring Silicon Valley expertise to our local healthcare system.”

Ron Gutman, Founder and CEO of HealthTap said, “Quality HealthCare has the longevity, quality, depth, and scale in traditional healthcare delivery to perfectly complement HealthTap’s digital health technology and user-experience expertise. HealthTap has become a successful global company serving millions everywhere by partnering with the top providers in each country in which we decide to build sustainable businesses. We are truly honored to be working with such a respected company as Quality HealthCare, and we are delighted at this opportunity to fulfill our mission and compassionately help the people of Hong Kong live healthier, happier, and longer lives.”

Notes to editor

For further information please contact:

Hill + Knowlton Strategies: Jeff Tam

T: +85 2894 6353 E: jeff.tam@hkstrategies.com

Quality HealthCare Medical Services Limited: Karen Ng

T: +85 2975 2684 E: karen.ng@qhms.com


About Quality HealthCare Medical Services Limited

Quality HealthCare Medical Services Limited (QHMS), Hong Kong, became part of Bupa, an international healthcare group, in October 2013.

QHMS’ operations span diagnostics, primary healthcare and day care specialties. With roots tracing back to 1868, QHMS serves the community through a network of around 100 multi-specialty centres and over 1,200 affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy, and other healthcare services. It also operates a private nursing agency. 

QHMS is one of the largest providers of healthcare services to corporates in Hong Kong. In 2016, the Group recorded more than 2.8 million healthcare visits. QHMS endeavors to continuously enhance the quality of its professional services to satisfy the needs of customers and patients.


About HealthTap

HealthTap is the world’s first Global Health Practice, delivering immediate healthcare, 24/7, from Query-to-Cure. HealthTap connects hundreds of millions of people in 174 countries via video, voice, and text chat on any mobile device or personal computer with health advice from a Medical Expert Network of more than 108,000 doctors across 147 specialties. HealthTap’s proprietary Health Operating System (HOPES™) and proprietary, Artificial-Intelligence triaging technology (Dr. A.I.™) enable hospital systems, insurance companies, employers and governments to deliver the right care at the right time at the right price. HOPES is now powering the HealthTap Cloud™, a first-of-its-kind virtual cloud dedicated to healthcare and created for interoperability and ease of integration. Our mission is to help people live healthier, happier, longer lives. To learn more, visit www.healthtap.com.

About Bupa

Bupa's purpose is helping people live longer, healthier, happier lives.

With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We have 15.5m health insurance customers, provide healthcare to over 14.5m people in our clinics and hospitals, and look after over 22,900 aged care residents.

We employ over 78,000 people, principally in the UK, Australia, Spain, Poland, Chile, New Zealand, Hong Kong, the USA, Brazil, the Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

Health insurance is around 70% of our business. In a number of countries, we also run clinics, dental centres, hospitals and care homes and villages.

For more information, visit www.bupa.com.

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