A retirement village in Cheshire has been rated as ‘Outstanding’ for its domiciliary care after a visit from regulators, the Care Quality Commission (CQC). The inspection report puts Richmond Nantwich - part of Bupa - amongst the top 3% of home care providers in England.
Opened in 1996, Richmond Nantwich provides a range of independent and assisted living suites for residents aged 55 and over. As part of this the village provides personalised care packages for residents as required – employing its own domiciliary care team who can help residents with things including personal care, shopping, preparing light meals and accessing local facilities.
Set in an inclusive village environment, Richmond Nantwich has a range of high-end facilities including an on-site hairdresser and beautician, bowling green and landscaped gardens. It also offers a wide range of activities, and helps residents with regular shopping trips and outings, including theatre trips and visits to the local marina.
The inspector praised the village for supporting people to live independently for as long as possible, whilst also providing compassionate care.
The report commented that “a remarkable standard of person-centred care was being achieved and delivered for people. Staff knew people’s background, previous occupation, likes and dislikes extremely well and went the extra mile to create positive experiences for people”.
In another example of excellence, the report highlights a ‘rhythm and rhyme’ group which brought together visitors from the age of eight months to 102 years old, to create a “heartfelt, warming experience for everyone involved”.
Elsewhere it notes how colleagues helped residents connect with their past. One resident expressed how they used to work on a farm, so colleagues arranged for a local farmer to bring down Midnight - a prize-winning cow. The report notes how this left the resident “with an expression of joy and fulfilment on their face”.
Lynne Griffin, Village Manager at Richmond Nantwich, said: “We’re over the moon to be recognised for the hard work that our domiciliary care team puts in. They go above and beyond for our residents every day, and so this means a lot to us.”
Philippa Fieldhouse, Managing Director for Richmond Villages, added: “The Richmond Nantwich team are a shining example of outstanding domiciliary care, putting the residents’ interests at the heart of everything they do. This is a fantastic achievement and the whole team should be very proud.”
Debbie Westhead, Deputy Chief Inspector of Adult Social Care for the CQC, commented: “It was clear to us when we visited this service that the provider has reviewed the care they provided and committed to improve it further for the benefit of the people they support. We saw how the management team continually sought people’s views on their care, and engaged with technology based solutions to overcome some health care barriers.
“This showed us that the service really valued people receiving person-centred care and worked hard to enrich people’s lives, whilst promoting their independence and respecting their dignity.
“Staffs efforts were recognised and celebrated, and were clearly respected by the provider. The leadership team had a clear demonstrable vision to enable staff in delivering high-quality, meaningful, person-centred care people deserve. A fantastic improvement and well deserved Outstanding rating, well done.”
The CQC’s inspection gave Richmond Nantwich an Outstanding rating for it’s overall domiciliary care, finding it Outstanding in both the ‘responsive’ and ‘well-led’ categories. The home care offering was also rated as Good for the ‘safe’, ‘effective’ and ‘caring’ categories.
In addition to the independent and assisted living suites, Richmond Nantwich also has an on-site care home for up to 41 residents, which is separately rated as Good by the CQC.
Richmond Villages is part of Bupa and currently has seven villages across the UK, with three more under construction, including Richmond Wood Norton which will open in spring 2019.
The full CQC report for Richmond Nantwich is available here.