What makes Bupa Tenterden House ‘Outstanding’

13 July 2018 . United Kingdom

A care home recently ranked among the top 2% of homes in England, has another reason to celebrate after scooping an award for Quality and Safety.
Tenterden House care home - Bupa UK

Achieving an ‘Outstanding’ Care Quality Commission (CQC) rating is no easy feat. It’s a badge of honour only shared by the top 2% of care homes, which includes Bupa’s first ‘Outstanding’ home, Eglantine Villas, and now Tenterden House.

It takes more than teamwork to be outstanding. It’s the personal touch – true care; like a team of nurses from the home quite literally going the extra mile, undertaking a local half marathon so a former runner could achieve her goal of crossing the finish line one more time. Or on hearing a resident’s upset that he was unable to attend his grand-daughter’s wedding, arranging for him to record a video to be played at the day.

The CQC report praised the home’s staff for making sure residents were “central to everything”, and for encouraging their personal hobbies and interests. Management was also recognised for their dedication and “very good understanding of people’s needs”.

Tenterden House’s current residents couldn’t agree more, rating their experience a perfect 100% in a recent survey.

The home’s approach and management were again recognised last month as it scooped the award for ‘Quality and Safety’ in Bupa’s Global Clinical Excellence Awards.

Linda Marks, manager at Bupa Tenterden House, said: “Outstanding care can’t be delivered by one person alone and we’re fortunate to have a great team at Tenterden, all working to the same goal – delivering the best possible care for residents. To be recognised for this by the CQC is fantastic, and the Global Clinical Excellence Award is the icing on the cake.”

Read the story of the winner of Bupa’s first Global Health & Safety Excellence Awards here.