Written by Penny Armstrong-Fu, Chief Nurse for Bupa in Hong Kong
Sunday 12 May marks International Nurses Day (IND), which is organised each year by the International Council of Nurse. IND celebrates the vital role nurses play in supporting society’s health needs.
I’ve been a nurse for over 30 years, practising midwifery in both Ireland and Hong Kong. Through the years, I’ve witnessed countless examples of exceptional care for patients by my nursing colleagues, my managers and now, my own teams. As Chief Nurse at Quality Healthcare, Bupa’s healthcare provider in Hong Kong, clinical excellence is a priority when we offer our services to customers.
I’ve been working here for over 5 years now and as a member of our Medical Affairs team, I’m responsible for the governance of our clinics across Hong Kong. For example, ensuring we are maintaining the highest of standards, ensuring our policies are in-line with regulatory requirement and developing a pipeline of nursing talent.
I’m proud to be a clinical leader at Quality Healthcare because we place great emphasis on the training of our recently recruited nurses, as well as offering ongoing development for nurses who are already Quality Healthcare employees. We invest in training because we believe nurses are an integral part of how we deliver our purpose of helping people live happier healthier lives.
During my time here, I’ve seen how committed we are as an organisation to ensure that our people have the knowledge, skills and tools to provide exceptional customer service. We listen to our nurses, constantly aiming to promote a positive working environment and a diverse and inclusive culture, so everyone can bring their authentic selves at work.
As a leader, I hope to inspire nurses to invest in their career. I really believe Bupa offers a fantastic environment to build your skill-set, if you are willing to engage with the programmes around you. For anyone thinking about a career of nursing, I would say come into it with an open-mind and appreciate your training, as it will give you an excellent foundation in preparation for your life as a nurse.
Not only are nurses vital to Bupa, they play a key role in healthcare worldwide. Nurses understand what patients are going through. We can empathise, communicate and care for people when they are most vulnerable, it’s as simple as that. Through our truly outstanding nurses worldwide, we can deliver personalised customer experiences, which safeguards the highest standard of clinical outcomes.