New app helps consultants offer a more efficient service to their patients

22 July 2019 . United Kingdom

Consultants at Bupa Cromwell Hospital and their medical secretaries are using a new app to view and organise their daily schedules and offer a more efficient service to patients.

Doctor using tablet

Designed by Bupa UK IT, the Cromwell Clinician App enables consultants to quickly and securely view their daily outpatient clinic appointments, theatre times and patients admitted to the hospital. They can also search by patient, send requests to share information with another consultant when a patient is referred, and set up alerts as reminders of clinic times.

Previously, consultants may have used a printed list, which was not automatically updated during the day. Now, they can view real-time information up to six weeks ahead on their mobile or tablet, accessed using biometric fingerprint authorisation.

Davendra Sharma, Consultant Urologist at Bupa Cromwell Hospital, has found the app very useful.  He said: "The Clinician App is a simple and readily accessible tool which brings great clarity to the busy working week!”

The app is available to all consultants or medical personnel who lead a clinic. Feedback has been overwhelmingly positive with around 25% of Bupa’s top consultants using the app already.

Paul Cowley, UK IT Director for Health Services, who designed the app with his team, said: “Our consultants are critical to Bupa’s business and integral to the success of the hospital. We are one of the leaders in offering this kind of digital service to our consultants, and it can only help us to attract and retain top talent.”

Cromwell Clinician App

About Bupa

Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Health insurance accounts for the major part of our business with 17.5m customers and contributes 73% of revenue. We operate clinics, dental centres and hospitals in some markets, with 15.8m customers. We care for around 22,000 residents in our aged care businesses in the UK, Australia, New Zealand and Spain.

We directly employ around 83,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong, Turkey, Brazil, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

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