City of London health centre celebrates ‘good’ rating following inspection from regulators

10 July 2019 . United Kingdom

Bupa Austin Friars Health Centre, located in the City of London, has become Bupa’s first health clinic to be rated by regulators – receiving ‘Good’ ratings in all five areas following a visit from the Care Quality Commission (CQC).

  • First Bupa Health Centre to receive official rating, following updates to CQC process
  • The service was rated ‘good’ in all areas, with staff praised for their ‘friendly and caring nature’
Staff at Austin Friars Health Centre

The rating follows a recent change to CQC reports to improve transparency, as primary care services were inspected without a rating.

The CQC reviewed the service under five key areas to assess whether the centre was ‘effective’, ‘safe’, ‘caring’, ‘responsive to people’s needs’ and ‘well-led’ – and found that the service was performing well in all areas. The inspectors also praised the staff for their respect towards patients and their dignity and highlighted that they were able to handle issues sensitively to protect patient’s needs.

In the report, the CQC said; “The service used up-to-date technology to improve patient care, including body scan machines and point-of-care blood testing. Patients with abnormal results that could not be investigated within the clinic were referred to Bupa hospitals and consultants.”

The service employs 13 doctors, two physiotherapists, a radiographer and a team of health advisors. The doctors and health advisors carry out regular health assessments for patients, which give a picture of their health at that current time, these can include fitness testing using a Wattbike and screenings such as cervical screenings and mammograms. 

Sarah Brice, Registered Manager at Bupa Centre Austin Friars, comments: “I am incredibly proud of the team at Austin Friars for being rated ‘Good’ in all areas of the CQC report. We all work really hard to make sure our service provides a high standard of care to all our patients. I am so glad the CQC recognised the hard work we have put into our health centre.”

Dr Arun Thiyagarajan, Medical Director, Bupa Health Clinics, said: “This is a fantastic result for our health centres and I would like to congratulate everyone that was involved. The team spirit leading up to the inspection was remarkable and the result is testament to the long-term hard work and diligence from all. It also speaks volumes as to how well the clinical, quality and operational teams are working in cohesion and for this I am very proud.’’

Sarah Melia, Director, Bupa Health Services, adds: “I would like to congratulate and thank the team at Austin Friars for a fantastic CQC report. The high-quality level of care that they deliver to patients on a day-to-day basis reflects within the report.”

About Bupa

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 31 million customers worldwide. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Health insurance accounts for 17.9m customers and contributes 72% of our revenue. In health provision, we operate clinics, dental centres and hospitals in some markets serving another 13.6m customers. We also care for around 20,000 residents in our aged care businesses in the UK, Australia, New Zealand and Spain.

We directly employ around 84,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Turkey, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

For more information, visit