Bupa UK launches menopause helpline

15 October 2021 . United Kingdom

  • Bupa extends its menopause support with the launch of a new helpline
  • Customers and Bupa employees have access to menopause-trained nurses
  • It’s Bupa’s latest initiative to boost support for women’s wellbeing
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Bupa has extended its women’s health support with the launch of a new Menopause HealthLine for health insurance customers and Bupa employees. Rolled out in time for World Menopause Day on 18 October, it offers access to menopause-trained nurses for advice and guidance on managing symptoms.

Around eight in every ten women will experience symptoms of menopause, including a range of physical and mental challenges, which can have a significant impact on their confidence and performance at work.

Research by Bupa found that one million women have left their jobs because of the menopause1, leaving a huge gap of experience and talent in the workforce and putting an additional strain on household finances up and down the country.

With increased awareness over the last few years following a number of high-profile campaigns, it’s now making its way onto workplace agendas as organisations look to boost their support for women’s wellbeing.

The Menopause HealthLine is the latest initiative from Bupa to support women experiencing menopause. It recently launched a Menopause Plan available through Bupa Health Clinics offering women access to primary care for symptoms through specially trained GPs. Bupa also hosts a free-to-access Women’s Health Hub, which has advice and guidance from resident health experts on topics spanning menopause and endometriosis, to periods and fertility.

Alex Perry, CEO of Bupa Insurance said: “Menopause is a time where many women need support tailored to them. With over 34 mental and physical symptoms, it can be a difficult time at home and at work. Because of this, too many women are leaving the workforce because they don’t get the right support.

“Easy access to the right tailored advice and guidance is often a gap, and that’s why we’ve launched this Menopause HealthLine where women can access trusted support and advice from specially trained nurses when they’re not sure where to turn. We hope this will help many women continue with their careers and help our business customers retain more of their talent.”

Earlier this month, Bupa UK was one of the first companies to sign Wellbeing of Women’s ‘Menopause in the Workplace’ pledge, committing to creating work environments where people talk openly and positively, and where women feel supported and encouraged to continue their career.

The Countess of Wessex, who is patron of Wellbeing of Women, recently joined a round table discussion alongside Bupa’s Alex Perry for the launch of the Charity’s pledge. The countess spoke out about the “tragic” effect the menopause can have on women’s careers as employers were urged to do more to help.


Notes to editor

1 Research conducted among 1,000 women by Censuswide, online in June 2019.

Bupa’s Menopause Healthline provides specialist clinical support from a menopause-trained nurse over the phone and is available free to anyone covered by Bupa health insurance or a health trust scheme. Named dependants on a policy can also use the service for advice about a family member’s symptoms.

It’s available from 8am to 8pm 365 days a year by calling 0345 608 9984.

Bupa’s Menopause Plan gives customers access to a menopause trained GP for advice on managing symptoms and to create a bespoke treatment plan. The plan consists of an initial 45-minute appointment with the GP, followed by a further 15-minute appointment up to 12 weeks later.

Menopause toolkits and guides: Bupa has created guides for line managers and employees, offering practical advice about the menopause and supporting colleagues at work.

About Bupa

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 31 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Turkey, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

For more information, visit www.bupa.com.

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