Bupa and HealthTap announce a strategic partnership to deliver innovative healthcare solutions worldwide

17 January 2018 . International

Bupa, the international health and care company, and HealthTap, the world’s first Health Operating System powered by the largest network of interactive doctors and Artificial Intelligence, today announced a long term strategic partnership to transform the healthcare experience worldwide.

The partnership will bring together Bupa, with its leading health and care expertise, and HealthTap, one of the leading and most innovative health tech companies, to deploy a game-changing combination of digital and in-person healthcare.

HealthTap’s proprietary Health Operating System HOPES™ and its AI powered apps will enable delightful Bupa digital experiences and enhance speed, convenience, and quality of care for Bupa customers. 

Evelyn Bourke, Bupa Group CEO said: “I believe our partnership with HealthTap will deliver truly innovative healthcare solutions to improve the lives of Bupa customers globally. We have decided to partner with HealthTap because of the combination of industry-leading technology, execution, and understanding of healthcare that HealthTap brings. Over the past year we have worked together to implement a number of solutions for day-to-day customer needs, such as easily finding local doctors covered by Bupa insurance, scheduling physiotherapy, immunisations, and doctor visits with local clinics, and connecting residents in our care homes with doctors by video chat. Together we bring world-leading digital health and care experiences to our customers, while saving costs, and delivering efficiencies for healthcare providers.”

Ron Gutman, HealthTap Founder and CEO added: “I’ve always believed that creating a new sustainable paradigm of better healthcare requires partners like Bupa. Bupa shares HealthTap’s values and mission, and it has the longevity, quality, depth, and scale in traditional healthcare delivery to complement HealthTap’s digital health technology and user-experience expertise. This is why we’re honoured and delighted to partner with Bupa. By joining together one of the world’s most respected leaders in healthcare with one of the world’s most innovative health tech companies, the Bupa/HealthTap partnership is uniquely positioned to launch a new era of interoperable, smart, and engaging healthcare. Together our two companies will transform healthcare around the world, and help millions everywhere live healthier, happier, longer lives.” 


Notes to editor

For further information please contact:

HealthTap: Rosie Mattio
E: rosie.mattio@healthtap.com

Bupa: Jo Hudson, Communications Lead
T: +44 (0)203 3141113 or +44 (0)7714 858089 E: joanne.hudson@bupa.com


About HealthTap

HealthTap is the world’s first Global Health Practice, delivering immediate healthcare, 24/7, from Query-to-Cure. HealthTap connects hundreds of millions of people in 174 countries via video, voice, and text chat on any mobile device or personal computer with health advice from a Medical Expert Network of more than 108,000 doctors across 147 specialties. HealthTap’s proprietary Health Operating System (HOPES™) and proprietary, Artificial-Intelligence triaging technology (Dr. A.I.™) enable hospital systems, insurance companies, employers and governments to deliver the right care at the right time at the right price. HOPES is now powering the HealthTap Cloud™, a first-of-its-kind virtual cloud dedicated to healthcare and created for interoperability and ease of integration. Our mission is to help people live healthier, happier, longer lives.

To learn more, visit www.healthtap.com.

About Bupa

Bupa's purpose is helping people live longer, healthier, happier lives.

With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Health insurance accounts for the major part of our business with 15.7m customers and contributes over 70% of revenue. We operate clinics, dental centres and hospitals in some markets, with 15m customers. We care for around 23,000 residents in our UK, Australia, New Zealand and Spain aged care businesses.

We directly employ around 80,000 people, principally in the UK, Australia, Spain, Poland, Chile, New Zealand, Hong Kong, Turkey, the US, Brazil, the Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

For more information, visit www.bupa.com.

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