Bupa and Babylon to offer 1000s of UK SMEs access to digital health services

30 November 2018 . United Kingdom

Small businesses will soon be able to contact a doctor within minutes, directly from any phone or computer. From 1 January, Bupa’s SME customers will be offered access to the Babylon app. It is available for all new SME policies and our existing SME customers at the point of renewal.
Babylon digital health

The launch comes as leading healthcare provider Bupa and Babylon, Britain’s pioneering digital healthcare provider extend their partnership to provide a range of AI-powered health services. New and renewing customers, along with their families will get around-the-clock health advice as part of the policy.

Customers can of course continue to access their local NHS GP. Babylon Digital Healthcare simply compliments the service they already provide you, as another option for swift access to primary care.

The announcement follows the success of Bupa launching Babylon to its corporate customers in June.

Mark Allan, Commercial Director, Bupa UK Insurance, said: “Our business customers often say it’s hard to find the time to look after their health, this is even more apparent for employees or owners of a small company.

We’re always looking for ways to make access to quality healthcare easier and more convenient – extending our work with Babylon is a key part of this.

We share Babylon’s mission to make healthcare more accessible which is why it’s important we utilise the latest in digital health to help our customers lead healthy lives and offer assurance when they need it.”

Markus Noe-Nordberg, Chief Commercial Officer, Babylon, said: “At Babylon, we believe that giving people easy access to healthcare is not only the right thing to do – it makes good business sense too.

Now, thanks to our continuing partnership with Bupa, employees from smaller organisations will be able to benefit from easier, more convenient access to AI-powered health information and GP appointments, and businesses large and small can thrive, keeping staff present, productive and engaged.”

The extensive offer from Babylon includes:

  • Call or video call a GP typically within 2 hours
  • Unlimited GP Consultations available 24/7 - 365 days a year
  • All insured members including employees and their families
  • Access to (Artificial Intelligence-powered) Clinical Triage service
  • After triage yu can text questions to a clinician
  • Health information available for all ages
  • Prescription writing with a delivery or collection service
  • Sync with wearable technology
  • Open referrals via Bupa Member Services
  • If a customer is happy to do so, they can use Babylon Digital Healthcare to gain a GP referral, meaning they would not have to contact their NHS GP and potentially wait for an appointment.

Babylon is available from 1 January 2019 for small businesses with employees of two or more, when they take out a new policy or renew their cover.

Since announcing a partnership back in 2015, Bupa and Babylon have had consistent positive customer feedback. Working together, they have focused on maximising the impact digital health services can have when deployed within corporate environments.

About Bupa

Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Health insurance accounts for the major part of our business with 17.5m customers and contributes 73% of revenue. We operate clinics, dental centres and hospitals in some markets, with 15.8m customers. We care for around 22,000 residents in our aged care businesses in the UK, Australia, New Zealand and Spain.

We directly employ around 83,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong, Turkey, Brazil, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

For more information, visit www.bupa.com.