Bupa Group Annual Report 2023 – caring for people since 1947
Our CEO looks back atour progress in 2023
Highlights2023
In 2023, Bupa served 50 million customers, patients and residents. From the global launch of Blua, our digital health solution, to growing our provisions footprint around the world – we're caring for more people than ever before.
22%
We grew our insurance customers by 22% worldwide.
13m
We became the majority shareholder in our Indian health insurance business, Niva Bupa, serving 13m customers.
5.5m
We now have over 5.5m customers using Blua, our digital health solution.
87%
87% of our Business Units improved their Net Promoter Score (NPS).
20.3m
We now serve 20.3m provision customers and continue to expand our provisions footprint, opening 2 new hospitals, 36 clinics and 17 dental centres globally.

2023 has been a successful year for Bupa, demonstrating significant progress implementing our strategy and its strategic pillars.
Roger Davis
Group Chairman
Bupa Finance plc – Annual Report and Accounts 2023
Bupa Insurance Limited – Annual Report and Accounts 2023
Archive of previous annual reports
Bupa Group Annual Report and Accounts 2022
Bupa Group Annual Report and Accounts 2021
Bupa Group Annual Report and Accounts 2020
Bupa Group Annual Report and Accounts 2019
Bupa Group Annual Report and Accounts 2018
Bupa Group Annual Report and Accounts 2017
Bupa Group Annual Report and Accounts 2016
Bupa Group Annual Report and Accounts 2015
Bupa Group Annual Report and Accounts 2014
Bupa Group Annual Report and Accounts 2013
Bupa Group Annual Report and Accounts 2012
Bupa Group Annual Report and Accounts 2011
Bupa Group Annual Report and Accounts 2010
Bupa Group Annual Report and Accounts 2009
Bupa Group Annual Report and Accounts 2008
Bupa Group Annual Report and Accounts 2007
Bupa Group Annual Report and Accounts 2006
Bupa Group Annual Report and Accounts 2005
Bupa Group Annual Report and Accounts 2004
Bupa Finance plc Annual Report and Accounts 2022
Bupa Finance plc Annual Report and Accounts 2021
Bupa Finance plc Annual Report and Accounts 2020
Bupa Finance plc Annual Report and Accounts 2019
Bupa Finance plc Annual Report and Accounts 2018
Bupa Finance plc Annual Report and Accounts 2017
Bupa Finance plc Annual Report and Accounts 2016
Bupa Finance plc Annual Report and Accounts 2015
Bupa Finance plc Annual Report and Accounts 2014
Bupa Finance plc Annual Report and Accounts 2013
Bupa Finance plc Annual Report and Accounts 2012
Bupa Finance plc Annual Report and Accounts 2011
Bupa Finance plc Annual Report and Accounts 2010
Bupa Finance plc Annual Report and Accounts 2009
Bupa Insurance Limited Annual Report and Accounts 2022
Bupa Insurance Limited Annual Report and Accounts 2021
Bupa Insurance Limited Annual Report and Accounts 2020
Bupa Insurance Limited Annual Report and Accounts 2019
Bupa Insurance Limited Annual Report and Accounts 2018
Bupa Insurance Limited Annual Report and Accounts 2017
Bupa Insurance Limited Annual Report and Accounts 2016
Bupa Insurance Limited Annual Report and Accounts 2015
Annual PRA insurance returns for the year ended 31 December 2015
Bupa Insurance Limited Annual Report and Accounts 2014
Annual PRA insurance returns for the year ended 31 December 2014
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