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Annual report

Bupa Group Annual Report 2023 – caring for people since 1947

Our Annual Report and Accounts 2023 provides an update on the progress we are making on our strategy, a review of our financial performance and an overview of our governance.

Our CEO looks back atour progress in 2023

Highlights2023

In 2023, Bupa served 50 million customers, patients and residents. From the global launch of Blua, our digital health solution, to growing our provisions footprint around the world – we're caring for more people than ever before.

22%

We grew our insurance customers by 22% worldwide.

13m

We became the majority shareholder in our Indian health insurance business, Niva Bupa, serving 13m customers.

5.5m

We now have over 5.5m customers using Blua, our digital health solution.

87%

87% of our Business Units improved their Net Promoter Score (NPS).

20.3m

We now serve 20.3m provision customers and continue to expand our provisions footprint, opening 2 new hospitals, 36 clinics and 17 dental centres globally.

2023 has been a successful year for Bupa, demonstrating significant progress implementing our strategy and its strategic pillars.

Roger Davis

Group Chairman

Bupa Finance plc – Annual Report and Accounts 2023

To read about the performance and progress of Bupa Finance plc, please download the directors' report and accounts:

Bupa Insurance Limited – Annual Report and Accounts 2023

To read about the performance and progress of Bupa Insurance Limited, please download the annual report and accounts:

Archive of previous annual reports

Bupa Insurance Limited Annual Report and Accounts 2022

Bupa Insurance Limited Annual Report and Accounts 2021

Bupa Insurance Limited Annual Report and Accounts 2020

Bupa Insurance Limited Annual Report and Accounts 2019

Bupa Insurance Limited Annual Report and Accounts 2018

Bupa Insurance Limited Annual Report and Accounts 2017

Bupa Insurance Limited Annual Report and Accounts 2016

Bupa Insurance Limited Annual Report and Accounts 2015

Annual PRA insurance returns for the year ended 31 December 2015

Bupa Insurance Limited Annual Report and Accounts 2014

Annual PRA insurance returns for the year ended 31 December 2014

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