Clinician with customer - Sanitas

Our organisation

Our business model

With no shareholders, our customers are our focus. They are at the heart of everything we do in delivering our purpose of helping people live longer, healthier, happier lives.

We serve 16.7m health insurance customers, provide healthcare to around 15m people in our clinics, dental centres and hospitals and look after over 22,300 aged care residents.

Health insurance accounts for the majority our business. In some markets we also operate clinics, dental centres, hospitals, and care homes and villages.

Business model 2019

We create value for

  • Our customers: as a company without shareholders, our customers are our focus.
  • Our people: as a service business, everything we do for our customers is delivered through our people. They are critical to our success. We want them to love working at Bupa and make a difference for our customers.
  • Our partners: we work with a wide range of partners including other health providers, brokers, distributors, and partners in our associate businesses and joint ventures.
  • Society: alongside our stakeholders, we play an active role in our communities and take care of the environment.

The resources we have to create value

  • Status and purpose: a private company limited by guarantee without shareholders, with profits reinvested in the business
  • Financial strength: a robust capital base, strong profitability and cash generation
  • Governance: we operate in regulated sectors with strong internal controls and risk management

How we are organised

  • Australia and New Zealand

    Australia and New Zealand

  • Europe and Latin America

    Europe and Latin America

  • United Kingdom

    United Kingdom

  • International Markets

    International Markets

  • Global Functions

    Global Functions

Australia and New Zealand

  • Bupa Health Insurance, with four million customers, is the leading health insurance provider in Australia and also offers health insurance for overseas workers and visitors.

  • Bupa Health Services is a health provision business, comprising dental, optical, audiology, medical assessment services and therapy.

  • Bupa Villages and Aged Care Australia provides care for close to 7,000 residents across a network of more than 70 care homes in Australia.

  • Bupa Villages and Aged Care New Zealand provides residential care to almost 5,000 people in 48 care homes and 33 retirement villages.

Contact Australia and New Zealand

Europe and Latin America

  • Sanitas Seguros is the second largest health insurance provider in Spain, with 1.7 million customers.

  • Sanitas Hospitales and New Services comprises four private hospitals, 35 private medical clinics, 18 fertility clinics (in Spain and Portugal) and one public-private partnership in Spain.

  • Sanitas Dental provides dental insurance services through 179 centres and third-party networks in Spain.

  • Sanitas Mayores cares for around 6,000 people every year in 46 care homes and operates five day care centres in Spain.

  • LUX MED is the largest private healthcare business in Poland, operating in health funding and provision through seven hospitals and 201 private clinics.

  • Bupa Chile is a leading health insurer and provider with four hospitals and 39 medical clinics.

Contact Europe and Latin America

United Kingdom

  • Bupa UK Insurance is the UK’s leading health insurer, offering health insurance to 2.2 million people.

  • Bupa Dental Care is the leading provider of private dentistry in the UK, with around 2.4 million patients. Bupa has 477 dental practices across the UK and Ireland.

  • Bupa Care Services has around 6,800 residents in 138 homes, and seven Richmond care villages.

  • Bupa Health Services comprises 49 health clinics, and the Bupa Cromwell Hospital.

Contact Bupa UK

International Markets

  • Bupa Global serves around 900,000 international private medical health insurance (IPMI) customers and administers travel insurance and medical assistance for individuals, small businesses and corporate customers. This includes Care Plus, the leading premium health insurance company in Brazil.

  • Bupa Arabia, in which Bupa has a 39.25% stake, is the largest health insurance business in Saudi Arabia.

  • Ac─▒badem Sigorta, acquired in January 2019, Turkey’s second largest health insurer, with products for both corporate and individual customers, and over 550,000 lives covered.

  • Bupa Hong Kong is a health insurance specialist in Hong Kong, with over 400,000 customers, and Quality HealthCare is Hong Kong’s leading private clinic network in the territory.

  • Max Bupa, covering 2.3 million customers, is a private health insurer in India in which Bupa holds a 49% stake.

  • Bupa China is our Representative Office in Beijing and operates a medical centre in Guangzhou.

Contact International Markets

Global Functions

Our global functions are: Medical, People, Information Services & Technology, Finance & Governance, Risk, Strategy, Customer & Corporate Affairs and Legal.

Contact Global Functions