Customers looking into distance

Our story

Our story

Bupa has come a long way from our origins as a UK health funding organisation in 1947. We’ve become an international healthcare company, providing health insurance, treatment in clinics, dental centres and hospitals, and running care homes where residents truly feel at home.

Today, our 84,000 people serve around 17.9 million health insurance customers around the world, as well as millions more people in our clinics, hospitals, dental centres and aged care homes.

Our key locations are the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Turkey, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

Surgeons examining x-ray

Clinical expertise is at the heart of Bupa

Our clinical expertise means we can guide our customers to make informed decisions about the care that’s right for them. As a leader in many of our markets, we play a role in some of today’s critical health challenges. We help individuals and families to stay well, and work with companies to improve and safeguard their employees’ health.

It’s about being there for our customers whenever they need us, harnessing digitalisation, data and analytics, and developing products and services that are exceptional and suited to their needs. It’s about keeping data safe and protecting their privacy. And it’s about looking ahead, innovating and exceeding our customers’ expectations – today and for years to come.

Our people

A great place to work

We rely on the skills, energy and commitment of our people to do a great job for our customers and each other. We know that a healthy business needs a healthy and inclusive culture. We listen, learn and act on feedback from our teams, and empower them to ensure that Bupa is a great place to work.

We are proud to be ranked 87 out of 750 multinationals in the Forbes World’s Best Employers 2020 list. The highest ranking of an insurance or healthcare company. In the UK, we were ranked 9th in the Inclusive Top 50 UK Employers 2020/21 list, compiled by Inclusive Companies.

children running

Sustainability and ESG

We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins our long-term success.

Bupa environment

Bupa's history

Bupa was created in 1947 with the founding purpose – ‘to prevent, relieve and cure sickness and ill-health of every kind’ – enshrined in our original constitution, combining a caring ethos with freedom of choice.

For over 70 years we have been driven by our passion to provide high quality, affordable healthcare.

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