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Our organisation

Our business model

We are an international healthcare company, with our businesses and operations tailored to local market conditions, healthcare systems and customer needs.

Health insurance what we do

Health provision what we do

Aged care

We create value for Expand all
  • We work to:

    • deliver exceptional customer service.
    • harness digitalisation, data and analytics to drive improvements.
    • innovate to meet and exceed customer expectations.
    • keep our customers’ data safe.
  • We work to:

    • promote a positive, inclusive working environment.
    • create opportunities for people to grow and develop.
    • enable people to manage their health and wellbeing.
  • We work to:

    • create shared value for our partners including health providers, brokers and distributors.
  • We work to:

    • make a difference through volunteering, community partnerships and contributions.
    • take care of the environment and address climate change and its health impacts.

How we are organised

  • Australia and New Zealand

    Australia and New Zealand

  • Europe and Latin America

    Europe and Latin America

  • Bupa Global and UK

    Bupa Global and UK

  • Other businesses

    Other businesses


Australia and New Zealand

  • Bupa Health Insurance, with 3.9m customers, is a leading health insurance provider in Australia and also offers health insurance for overseas workers and visitors..

  • Bupa Health Services is a health provision business, comprising dental, optical, audiology, medical assessment services, and health care for the Australian Defence Force.

  • Bupa Villages and Aged Care Australia cares for around 6,000 residents across 68 homes and 1 retirement village in Australia1 .

  • Bupa Villages and Aged Care New Zealand cares for around 3,500 residents across 48 homes, 7 rehabilitation centres and 34 independent living retirement villages in New Zealand2 .

Footnotes

1 As part of our portfolio optimisation programme, we sold three and closed one of our homes in December, and announced the closure of four more homes in January 2021.
2 In November, we announced an agreement to divest our rehabilitation business, which will complete in 2021, subject to regulatory approvals.

Contact Australia and New Zealand


Europe and Latin America

  • Sanitas Seguros is the second largest health insurance provider in Spain, with 1.8m customers.

  • Sanitas Hospitales and New Services comprise four private hospitals, 31 private medical clinics, 19 fertility clinics (in Spain and Portugal), and one public hospital under a Public-Private partnership model.

  • Sanitas Dental provides dental services through 200 centres and third-party networks in Spain.

  • Sanitas Mayores cares for around 4,800 people in 47 care homes and operates six day-care centres in Spain..

  • LuxMed is a leading private healthcare business in Poland, operating in health funding and provision through 12 hospitals and 236 private clinics.

  • Bupa Chile is a leading health insurer serving 790,000 customers and offering provision services to around 2.3m customers across four hospitals and 34 medical clinics.

  • Bupa Acıbadem Sigorta is Turkey’s second largest health insurer, with products for corporate and individual customers, and has 653,000 customers.

  • Care Plus is a leading health insurance company in Brazil, with around 120,000 customers, concentrated in São Paulo.

  • Bupa Mexico is a health insurer offering international and local private medical insurance to individuals and corporates in Mexico, with around 58,000 customers.

  • Bupa Global Latin America provides international health insurance, local health insurance, and travel insurance in Latin America to around 75,000 customers. Main operations include Guatemala, Panama, Dominican Republic, Colombia, Ecuador, Bolivia and Chile, as well as a provision business in Peru.

Contact Europe and Latin America


Bupa Global and UK

  • Bupa UK Insurance is a leading health insurer, with 2.2m customers.

  • Bupa Dental Care is the leading provider of private dentistry in the UK, providing dental services through 492 centres across the UK and Ireland.

  • Bupa Care Services has around 6,000 residents in 124 care homes, and 9 Richmond care villages.

  • Bupa Health Services comprises 50 health clinics, and the Cromwell Hospital.

  • Bupa Global serves over 510,000 IPMI customers and administers travel insurance and medical assistance for individuals, small businesses and corporate customers.

Contact Bupa Global and UK


Other businesses

We also have associate health insurance businesses in Saudi Arabia and India, an interest in MyClinic in Saudi Arabia, a health insurance and provision business in Hong Kong SAR and a representative office and medical centre in mainland China.

Contact our other businesses

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