Corporate responsibility and sustainability
- What we do
- Our products and services
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- Our customer focus
- Corporate responsibility and sustainability
- Healthcare leadership
- Our employee wellbeing
Corporate responsibility and sustainability
Bupa is committed to being a responsible and sustainable business. Our purpose – helping people live longer, healthier, happier lives – is at the core of our approach to corporate responsibility and sustainability (CRS).
Our approach covers five areas where we believe we can make a difference for our customers, employees and communities. As a global company, we know that what we do has ripple effects across society, so we’re proud that our efforts also contribute to the UN’s Sustainable Development Goals to create a better world for all.
We aim to make a positive impact on our customers, employees, wider society and the environment through:
1. Funding and providing quality health and care services
As a healthcare business without shareholders, we are focused on serving our customers. We champion quality, medically-evidenced treatment and care, creating shared value. We seek to deliver value for money, provide exceptional care, and help customers navigate the complex world of healthcare.2. Being a place where people love to work
Our people are vital to our success. We promote a positive working environment that engages and a diverse and inclusive culture that engages and empowers people with the right tools, training, information, recognition and reward. We want everyone to be happier and healthier because they work at Bupa and invest in this through our ‘Smile’ programme. Our Bupa values and the Bupa Code set clear expectations to protect our customers, our colleagues, our partners and Bupa, now and in the future.3. Conducting our business ethically
With a strong purpose across the organisation, we also have seven clear Bupa values and the Bupa Code which we are designed to help our people make the right choices. More broadly, we aim to ensure a culture which emphasises serving the interests of customers and upholding internal controls including specific policies and regulations. We have performance management, risk management, audit, governance, and ‘Speak Up’ processes in place. Read our latest statement under the UK's Modern Slavery Act and also view our statement for the financial year ending 31 December 2016.4. Engaging with our communities
Beyond our health and care services for customers, we engage more widely in their health and wellbeing. We also connect with stakeholders to make a positive contribution on public health matters. We work with numerous community groups and sporting organisations and have dedicated Health Foundations, in Australia, the UK and Spain to channel our investment in research and initiatives to improve public health. We’ve produced a short report which showcases some of the great work we are doing around the world to engage our communities in their health. 5. Making a positive impact on the environment
Climate change is a health concern, and we play an active part in promoting positive environmental practices. In 2016, we reduced our absolute global carbon emissions by a further 1% to 149.7 ktCO2e (representing an almost 25% reduction against our 2009 baseline) through energy efficiency and renewable projects across our business, and the purchase of electricity from certified renewable sources. During this year, we broadened our global environmental investment programme and continued our focus on promoting the use of renewable energy.
Bupa in the community
Beyond the health and care that we provide to our customers, we also take a proactive approach in supporting the communities in which we operate to empower people to live longer, healthier, happier lives. This short report showcases some of the great work we are doing around the world to engage our communities in their health.
The latest CRS stories
Read the stories of our inspiring people who bring our CRS strategy to life.
