Corporate responsibility and sustainability

As a healthcare business without shareholders, we are focused on serving our customers. We champion quality, medically-evidenced treatment and care, creating shared value. We seek to deliver value for money, provide exceptional care, keep our customers’ data safe and help customers navigate the complex world of healthcare.

Our people are vital to our success: helping them be at their best means we can do our best for customers. We promote a positive working environment with open, authentic and transparent ways of working. We listen to our people so we can respond on the things that matter to them. We value and celebrate diversity, and encourage everyone to bring their whole selves to work. We offer development opportunities and competitive reward programmes for fulfilling careers. We want everyone to be happier and healthier because they work at Bupa and invest in this through our ‘Smile’ programme. Our Bupa values and the Bupa Code set clear expectations to protect our customers, our colleagues, our partners and Bupa, now and in the future.

Bupa has a role to play in the economies and societies in which we operate which includes a responsibility to ensure we conduct our business activities appropriately. We are committed to operating in a fair and transparent manner and in accordance with the law. Our commitment is underpinned through our Bupa Code, our Bupa Values and our robust risk management framework which seek to create both the right culture and appropriate governance to hold ourselves to account.

Our purpose - helping people live longer, healthier, happier lives - extends to the communities we are part of, as well as our customers and our people. We’ are committed to playing our part in society, helping to build healthier and more resilient communities. In 2020, we established a new global Healthy Communities Fund under the banner of “Healthy Children, Healthy Schools, Healthy Communities”. Our Healthy Communities Fund is a significant multi-year commitment to support national flagship programmes around the world, which promote mental wellbeing and resilience. We also work with community groups and organisations in our local communities and have dedicated Health Foundations, in Australia, the UK and Spain.

Climate change is a health concern, and we play an active part in promoting positive environmental practices. In 2019, we reduced our absolute global carbon emissions by over 3.4% since 2018 through energy efficiency across our business, and the decarbonisation of our electricity consumption. In 2019, 67% of our global electricity consumption was sourced from certified renewable sources.