Family on bed smiling

What we do

Health insurance is at the core of our business. We provide healthcare through hospitals, clinics, advice services and aged care facilities as well as health insurance; giving us greater insight into how health systems work in the markets in which we operate and enabling us to better meet the needs of our customers.

Dentist with customer viewing screen

Our products and services

We offer different products and services within each market we operate.

Health insurance is our core business. We are one of the largest dental providers globally. In some markets we also operate clinics, dental centres, hospitals, and care homes and villages.

Customer innovation session

Digital innovation

Investment in digital and technology helps us continue to improve our service for our customers. Projects range from improving our ‘back office’ systems to developing new products and services for our customers and people.

Female dental nurse viewing x-ray

Our customer focus

We don’t have shareholders, so our customers are our focus. We want to be known for consistently delivering for customers, and for helping people access high-quality, affordable services within health and care systems that can often be complex to navigate.

Sanitas inclusive sport event

Corporate responsibility and sustainability

Bupa is committed to being a responsible and sustainable business. Our purpose – helping people live longer, healthier, happier lives – is at the core of our approach to corporate responsibility and sustainability.

Surgeon on iPad

Healthcare leadership

Clinicians and medical professionals are found in every part of our business. This expertise guides how we run our business so we can consistently deliver the highest quality, best value care our customers expect.

Our people drinking tea

Our employee wellbeing

We can only deliver amazing customer experiences if our people love working at Bupa. We want our people to feel valued and recognised for the contribution they make. We want our people to feel supported to grow and develop, and to be at their best – physically and emotionally, in work and outside of it.

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