Our strategy
Find out about our Strategic Framework and Five-Year Vision and what we’re doing for our customers, people, and corporate responsibility and sustainability agenda.
Our organisation
As a company without shareholders we reinvest our profits for the benefit of current and future customers, to deliver our purpose: helping people live ‘longer, healthier, happier lives’.
Downloads
Below you can download our 2019 Annual Report and Accounts in full. Alternatively, our Strategic and Governance Reports and previous Annual Reports can be downloaded individually:
