Terms of use

Terms of use

The below terms of use sets out the Terms of a legally binding agreement between you and Bupa, when you use our website..

We have provided this website, www.bupa.com ('our Site'), to enable you to find out about Bupa, its global businesses, and how we are delivering on our purpose of helping people to live longer, healthier and happier lives. These terms of use ('Terms'), are provided to protect both you, the user of this site, and Bupa, as its owner.

Please read the following Terms carefully before you start using our Site. These Terms, together with any documents we refer to below set out the legal terms that apply to your use of our Site. By accessing and using our Site, you accept and agree that these Terms will apply to any use you make of our Site or any use you make of any materials, documentation or content posted or made available on our Site. This includes text, data, information, graphics, interfaces, logos, photographs, video and other media material made available (together being ‘Materials’).

If you do not agree to these Terms, do not use our Site.

Welcome to our Site

Bupa.com has been designed to allow access by all internet users. We welcome your feedback on any of the Material we post, either at the point of access or by emailing us at any time. From time to time some areas of our Site, such as Bupa job application pages, are password protected and access is restricted to particular users who have chosen to register their details with us. This is to protect the personal data that they have provided to us from public access.

About us

This website is owned and controlled by Bupa, more formally known as the British United Provident Association Limited (‘Bupa’, ‘our’, ‘we’ or ‘us’). We are a UK limited liability company limited by guarantee (registered in England and Wales with company number 00432511). Our registered office is 1 Angel Court, London, EC2R 7HJ, England and our VAT number is (239731641).

Changes or updates

From time to time we may revise these Terms by amending this page and updating the terms on it. Your continued use of our Site following the posting of any changes will confirm your acceptance of these changes and the onus is on you to check to see if any changes have been made since your last visit.

Loss of access to our Site

Sometimes and possibly without notice, we may have to withdraw or suspend access to some or all of the Materials or pages available on our Site. This is often to allow us to maintain or protect our Site. Whilst we do not expect this to happen regularly, if it does, we apologise for any inconvenience that may be caused. Please note, however, that we are not liable for any loss or inconvenience you may suffer should our Site become unavailable at any time or for any period. We ask that you respect our Site and the right of other users to enjoy its Material. Your access is as our guest and in the event of any breach by you of these Terms, your right to use our Site will cease immediately.


Bupa is committed to providing equal access to our information. We want everyone to be able to view and navigate our websites effectively and easily. This website is designed to meet the level A criteria of the Web Accessibility Initiative WCAG 2.0 requirements. See the WAI website for more information.

As we continue to develop our website and Materials, we will work towards improved adherence to global accessibility guidelines, and welcome any feedback. If you have comments or questions, please contact us.

Find out more about our accessibility.

Intellectual property rights

The design and lay out of our Site and the Materials (defined above) posted on it attract and are protected by various legal rights. The law refers to these as Intellectual Property Rights (‘IPRs”), which include copyright and trade mark rights. We are the owner or the licensee of all intellectual property rights in our Site and in the Materials published on it.

Nothing in these Terms grants you any right, title or interest to any of the IPRs on, or within any Materials posted on our Site. This is especially true of our ‘Bupa’ trading name and the ‘Bupa heartbeat’ logos which are registered trade marks of Bupa. Please note that you can enjoy the rights given to you under English law (e.g. making fair use of the Materials) and those rights set out below and we encourage you to share our Materials in the hope that they will help others to adopt a healthier lifestyle. However, we reserve our right to take any appropriate legal action required to protect or enforce our legal rights if you should seek to misuse or otherwise abuse our Site or any of the Materials in any way or if you infringe our IPRs in any way.

Please note that if there are any other laws outside the UK that attach to any of the Materials posted online by us, we reserve our rights under these other laws accordingly. Please also be aware that you are responsible for obeying all applicable laws in any relevant jurisdiction relating to the IPRs subsisting in our Site, especially if you are accessing our Site from outside the UK.

Downloading content from our Site

If you see any Materials on our Site that you want to download, copy or share with others then please check carefully below to see the permissions we grant to bona fide users of our Site. Many pages on our Site are provided with functionality to share links and/or content to Facebook, Twitter, email and more than 300 other sharing services. In these instances specific permissions should have been set out. If it is unclear then please see the permission Terms set out below.

If you want to reproduce or publish any of our Bupa content in your own publication or website, you must always identify Bupa as the source of the extract copied and provide a link back to our Site. Otherwise, you will not be authorised to use our Materials in this way and may be in breach of UK IPR laws or other similar local laws outside the UK (see above) which could result in sanctions or legal action being taken against you.

Permissions to print or download content

If you print or download any Materials from our Site then please treat them with respect and do not change, edit, manipulate or deface the pages printed or downloaded.

Please always acknowledge us (or one of our contributors if that is the case) as the author of the Materials and state that you have sourced it from www.bupa.com. You should also inform any person you share Materials with that these Terms apply to them and that they must comply with them. You must not use any of the Materials for commercial purposes without our consent. If you are a bona fide member of the press, then use of these Materials (and others) is granted at our media centre.

Links to other Sites

Other websites, apps or resources may be available via a link from our Site and not all of these are owned or controlled by us. As such, before clicking a link to other websites, apps or resources please be aware that they will be subject to separate terms and conditions. Please carefully check these terms of use before accessing or using their content. Please do realise that we have no control over the content of any third party non-Bupa sites, apps or resources, and so cannot accept any responsibility for them or for any loss or damage that may arise from your use of them.

Other sites or apps may also enable you to enter into a contract with us or another Bupa entity for the supply of certain information, goods or services. Where this is the case, any contract made with you will be governed by the terms and conditions referred to on the relevant page of the site or on installation of the app in question.

Viruses and other malware

Please do not attempt to gain, or allow others to gain, unauthorised access to our Site. Equally, we ask that you do not interfere or tamper with the normal operation or the security of any pages on our Site, or any other feature or part of our Site or add any unauthorised content or links to any part of our Site. We grant free access to our Site and only restrict access where we need to protect your or another individual’s right to privacy of their personal data. As such we expect you not to hack or damage our IT systems, equipment or connected databases upon which our Site relies in order to operate effectively. If you, or someone else with whom you have shared your account details, misuses our Site by knowingly introducing viruses, worms or other harmful or malicious material then we reserve our right to report any such breach to the relevant law enforcement authorities and/or take such steps as may be required to protect our users and our Site.

Whilst we make every effort to ensure that any Materials available for download from our Site will be free from infection, viruses and/or other harmful code, we cannot and do not guarantee or warrant that it will be so. As a guest to our Site, please understand that you are solely responsible for implementing sufficient procedures and virus checks (including anti-virus, firewall and other security protection) on any system or equipment you might use to access our Site. As such, we are not liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Information available on our Site

Please note that we cannot accept any liability or responsibility for any reliance you, or anyone else who may be informed about or with whom you share any of our content, might place on any of the Materials. Any medical or other professional advice or information posted on our Site should be regarded as general information only and not a substitute for professional advice. You should always seek specific advice related to your circumstances from your doctor or other appropriate professional.

Whilst we regularly update the Materials on our Site, from time to time this is not always possible or practicable. As such we do not give any guarantee or commitment that our Materials will always be up to date so do please check this before placing any reliance on the information freely provided.

Information about you

Given the informational nature of our Site, relatively little information is collected about our Site visitors. However, should any analytics or other IP information be collated, please be reassured that any processing of this information about you is carried out in accordance with our privacy policy. By using our Site, you consent to this processing and warrant that all data provided by you is accurate. If you have any queries or concerns, please contact us or do not use our site.


For more information about how we use cookies on our Site, please see our cookie policy.

Our liability of our Site

Our Site and all Materials are provided on an ‘as is’ and ‘as available’ basis. This means that there are no guarantees, conditions or warranties (express or implied) offered by Bupa, or the other members of the Bupa group of companies, or any third parties connected to us that any of our Materials will be:

  • complete, accurate, up to date or error-free
  • available or uninterrupted
  • suitable for any particular purpose or capable of performing any function or providing any particular result, or free of viruses, contamination or destructive features

To the extent permitted by law, we, the other members of the Bupa group of companies and all third parties connected to us hereby expressly exclude:

  • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity
  • all liability for any direct, indirect or consequential loss or damage incurred by any person in connection with our Site or in connection with or resulting from the use or inability to use our Site and/or any Materials and any websites linked to the Site or Materials including, without limitation, any liability for:
    • loss of income or revenue
    • loss of business
    • loss of profits or contracts
    • loss of anticipated savings
    • loss of data
    • loss of goodwill
    • wasted management or office time

and however the loss in question arises and whether it is caused by tort (including negligence), breach of contract or otherwise, and regardless of whether it was foreseeable or not.

If, in any way whatsoever, we are found to be liable to you for any damage or loss (including through negligence) which arises in any way out of, or is in any way connected with, your use of our Site or Materials or service, our liability shall not exceed the total of GBP50 (fifty pounds).

These Terms do not affect our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law.

General terms

If any part of these Terms is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these Terms of Use or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

Governing law

These Terms and any dispute or claim arising out of our Site or its Materials, including any IPR infringement or dispute will be governed by and construed in accordance with English law. The English courts will have exclusive jurisdiction over any claim arising from any use of our Site or its Materials although we retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.

Contact us

If you would like to talk to us about any Material which appears on our Site, you can contact us at externalrelations@bupa.com.

All rights not expressly granted in these Terms are reserved.