Bupa has been ranked one of Britain's top three companies for customer service in the UK, in a survey of 26,000 consumers.
The largest of its kind in the country, the Institute of Customer Service's survey asked people to rate companies in five key areas: professionalism, problem solving, timeliness, quality and efficiency. With a score of 88, Bupa was the only health insurer to make the top ten, all of whom achieved a score of more than 85 out of 100.
Paul Elliott, customer service director at Bupa Health and Wellbeing, said:We're delighted that our relentless focus on customer service has been recognised in this way by the people who matter most to us - our customers. Ranking just one point behind John Lewis and Waitrose, brands which are synonymous with excellent customer service, is testament to the hard work and dedication of our staff, who ensure we put our customers at the heart of everything we do.
The award follows Bupa's recent recognition by the Plain English Campaign, for its clear and simple website, www.bupa.co.uk which has factsheets on medical conditions ranging from angina to yellow fever, as well as information on health insurance and care homes.
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Contact Us
Jo Hudson
Bupa Corporate Affairs
Tel: +44 (0)20 7656 2273
joanne.hudson@bupa.com
Bupa's purpose is to help people lead longer, healthier, happier lives.
A leading international healthcare group, we offer personal and company health insurance, run care homes for older people and hospitals, and provide workplace health services, health assessments and chronic disease management services, including health coaching, and home healthcare.
With no shareholders, we invest our profits to provide more and better healthcare. We are committed to making quality, patient-centred, affordable healthcare more accessible in the areas of wellness, chronic disease management and ageing.
Employing nearly 52,000 people, Bupa has operations around the world, principally in the UK, Australia, Spain, New Zealand and the USA, as well as Hong Kong, Thailand, Saudi Arabia, India, China and across Latin America.
For more information, visit www.bupa.com.
