Bupa’s Oncology Support Team has received expert training from Macmillan Cancer Support, to help them to better assist customers throughout their cancer treatment.
Macmillan Cancer Support designed a training programme for more than 30 Bupa professionals. The training deepened the team’s understanding of how the experience of cancer - from diagnosis to treatment and in some cases palliative care - may affect a person physically, emotionally, socially and financially.
Bupa’s Oncology Support Team is led by specialist oncology nurses and is available to all members who are diagnosed with cancer. The team helps people to navigate their cancer treatment and discuss all the choices that are available to them, appreciating that each person’s circumstances are unique.
Suma Surendranath, PABC/Volunteer Learning and Development Manager for Macmillan Cancer Support said:
Macmillan is delighted to have worked with Bupa’s Oncology Support Team to provide an insight into how the experience of cancer may affect their members. Macmillan sees the potential in sharing knowledge with corporate partners to enhance the service they provide, enabling them to better support their customers throughout their cancer journey and signposting them to the practical, medical and financial support that Macmillan provides.
Natalie-Jane Macdonald, managing director, Bupa Health and Wellbeing said:
We know that when someone is diagnosed with cancer it can have a huge impact on their lives and the lives of those close to them. In addition to providing prompt access to the latest drugs and treatments, the Oncology Support Team offers support and guidance to help people navigate their options and practical advice such as where to purchase wigs following chemotherapy. We are grateful to Macmillan for helping us to better support our members at a time when they need it most.
The Oncology Support Team forms part of Bupa’s Cancer Promise which was developed to help all of Bupa’s health insurance customers to understand exactly what their cover provides. The Promise explains that Bupa will cover members’ cancer treatment at every stage, even if it spreads or if it is incurable. Bupa also promises that there will be no financial* or time limits on people’s cancer care meaning that they can be confident that they will be fully covered throughout their treatment.
Bupa’s Cancer Promise can be found at www.bupa.co.uk/intermediaries/int-support/int-cancer-promise
Notes to Editors
Notes to editors:
*when using a fee assured consultant and a hospital from their chosen network.
In March 2011, Bupa became the first health insurer to stop selling health insurance schemes which feature overall cost or time limits for cancer treatment.
Bupa Press Office
Tel: +44 (0)20 7656 2454
Rachel Martin, Communications Lead (Corporate Partnerships), Macmillan Cancer Support
020 7840 4738
Bupa’s purpose is to help people lead longer, healthier, happier lives.
A leading international healthcare group, we offer personal and company health insurance, run care homes for older people and hospitals, and provide workplace health services, health assessments and chronic disease management services, including health coaching, and home healthcare.
With no shareholders, we invest our profits to provide more and better healthcare, and fulfil our purpose. We are committed to making quality, patient-centred, affordable healthcare more accessible in the areas of wellness, chronic disease management and ageing.
Employing more than 52,000 people, Bupa has operations around the world, principally in the UK, Australia, Spain, New Zealand and the USA, as well as Hong Kong, Thailand, Saudi Arabia, India, China and across Latin America.
More than one in three of us will get cancer. It’s the toughest fight most of us will ever face. If you or a loved one has been diagnosed, you need a team of people in your corner supporting you every step of the way. That’s who we are.
We are the nurses and therapists helping you through treatment. The experts on the end of the phone. The advisers telling you which benefits you’re entitled to. The volunteers giving you a hand with the everyday things. The campaigners improving cancer care. The community supporting you online, any time. The fundraisers who make it all possible.
You don’t have to face cancer alone. We can give you the strength to get through it. We are Macmillan Cancer Support.
For more information about Macmillan Cancer Support, visit www.macmillan.org.uk or call 0808 808 0000.